Service Desk Analyst

  • Job Reference: Sd27862
  • Date Posted: 13 June 2018
  • Recruiter: Venn Group
  • Location: Halifax
  • Salary: £8.00 to £9.00 Per Hour
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Contract
  • Work Hours: Full Time

Job Description

A public sector organisations in West Yorkshire Venn Group’s public sector IT team to recruit an interim Service Desk Analyst to assist their busy team.


Service Desk Analyst
Ref No: 6257060
 

  • Working within a Service Management Framework as part of the ICT Team you will provide first and second line fault finding services and IT resolutions

  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone and in person

  • Support the IT Team Leader to ensure high levels of customer service are achieved

  • Resolving tickets at first point of contact wherever possible/appropriate, or assigning to the relevant team queue for completion

  • Identify and escalate high priority/urgent issues to relevant personnel

  • Incident & Problem Management

  • Accurately recording information from customers, providing sufficient information for timely completion of incidents and requests


Locations:          West Yorkshire
Rate:                 Full time £8 – £9 ph
Duration:           Rolling Contract
Start:                ASAP

To apply for this role or to find out about other IT jobs, please contact Daniel Tyler on the IT  Recruitment team on 0113 234 6400 or dtyler@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.