Service Desk Analyst

  • Job Reference: 6974160/001
  • Date Posted: 29 July 2020
  • Recruiter: Thames Valley
  • Location: London, Greater London, England
  • Salary: £24,000 to £26,000
  • Bonus/Benefits: Benefits
  • Sector: Technology
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Permanent Service Desk Analyst
Recruitment Agency reference: 6974160
Location: London


A position has arisen for a Service Desk Analyst at an IT managed services and support organisation, facilitating primarily financial services clients. Their clients are demanding so the ideal candidate will be someone who can improve their existing help desk team.

The successful candidate must be prepared to work on a shift rotation which includes evening and weekend shifts.


Duties will include:

  • Providing 1st and 2nd line technical support to clients from the company’s Central London Helpdesk

  • Taking responsibility of point of call resolution, telephone, email and remote support services, and backup management

  • Working closely with the field engineering team to resolve issues

  • Scheduling site visits

  • Managing open tickets

  • Preparing ticket reports and maintaining ownership of assigned support cases


The successful candidate should have:

  • A minimum of 2 years 1st/2nd line technical helpdesk experience

  • Ideally previously worked at a Manage Service Provider

  • Knowledge of Microsoft Server, Active Directory, Office 365, VPN and Microsoft Exchange technologies

  • Knowledge of tape and online backup utilities

  • Experience of file servers and distribution lists

  • Excellent customer and communication skills

  • Experience interacting with clients at a high level, as well as being technically competent and highly motivated

  • Ability to prioritise tasks on a busy and fast paced help desk


This role would suit a passionate individual that is looking to gain exposure to many different environments and exciting technologies to support their career progression


To apply for this role or to find out about other technology jobs, please contact Renay Demoore on the Reading Digital Recruitment team on 0118 207 1212 or