Service Desk Analyst

  • Job Reference: ERS/56457732
  • Date Posted: 7 December 2018
  • Recruiter: Venn Group
  • Location: Newcastle
  • Salary: £9.00 to £11.00 Per Hour
  • Sector: Technology
  • Job Type: Permanent
  • Duration: 6 / 12 months
  • Work Hours: Full Time

Job Description

Service Desk Analyst
Ref: ERS/56457732

A leading public sector organisation in Newcastle has approached Venn Group’s public sector IT team to recruit an experienced Service Desk Analyst to join their busy service desk team on a temporary basis
Day to day duties:

  • The successful candidate will join the technical service desk and assist customers with all IT support related issues
  • Provide first and second line fault finding services and IT resolutions
  • Customer service skills are of equal importance to your technical knowledge as you will be required to provide direct customer support both over the telephone, written via email and in person
  • Support the IT Team Leader to ensure high levels of customer service are always achieved
  • Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion  
  • Identify and escalate high priority/urgent issues to relevant personnel
  • Responsible for incident and problem management
  • Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests


Location:        Newcastle
Rate:               £11.29 per hour (umbrella)
Duration:        Temp-Perm
Start:               Jan 2019

To apply for this role or to find out about other IT jobs, please contact Emily Shaw on the  IT Recruitment team on 0113 234 6400 or email dtyler@venngroup.com with an up to date CV
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates