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Case Study | University of Surrey

Posted on April 2023

University of Surrey campus and logo
For several years we have supported the Estates & Facilities and Admin/Reception teams of this 2023 shortlisted University of the year. Over this time, we have successfully placed various roles and built our reputation as a reliable and committed supplier.

Their recent nomination is testament to the care they take in their recruitment to ensure every individual adds value to the University and supports the progress they’re consistently striving to deliver in research, teaching, employability and student experience.

Our solution

We began working with University of Surrey following an unsuccessful recruitment campaign conducted via other agencies and their own advertising. We grasped this opportunity to demonstrate our approach and market knowledge, having immediately identified that our ability to respond quickly would add real value to this department, as these customer-facing roles were crucial to the effective day-to-day running of the University.

Following the successful placement of this first role, we reviewed our recruitment process and performance with the client to ensure their confidence in our future ability to supply. Any improvements identified were built into our solution, and we became their first call for requirements.

The outcomes

The strength of the partnership we have built with this University of Surrey team is exemplified by our status as their sole supplier and our team’s ability to fill requirements from request to offer within 3 days. We have taken the time to listen to their needs and priorities, adapting our processes and shortlisting criteria so every candidate we put forward is the right fit.

Our visits to the site have strengthened our knowledge and cemented our commitment to the success of our placements and the happiness of our contractors.

Several of our contractors have successfully transitioned to permanent employees and the recommendation of our services has extended the reach of our supply. We are privileged to partner with this ambitious university and constantly evolve our service to best serve them.

​“Venn Group continue to provide a much-needed support to the University. They are understanding of the business and culture we hold, and the majority of the candidates have been employed permanently.”