1st Line Helpdesk

We are currently recruiting for a 1st Line Helpdesk.

The candidate will provide first line I.T support to an organisation within the public sector.

The role will involve assisiting customers and resolving issues as well as escalating incidents according to service levels. 

The post holder should ensure that users are updated on the status and progress of the incidents logged as well as offering resolutions.

A key focus will be participation of development of work programmes within the sector as well as following procedures. 

Administration duties must be completed to a high standard and the post holder needs to be proactive.

Excellent customer service skills are essential.

Experience with Windows 10, Office 365, VPN Diagnosis and Preparing deliveries is essential.

Experience of working in an ITIL environment and logging calls will be advantageous.

Knowledge of Microsoft Office products, including Active Directory will also be advantageous. 

Contract length: 6 months initially

The role is based in LS10, fully on-site.

To apply for this role or to find out about other IT jobs, please contact Cam Walker or the IT team on 0113 234 6400 or cwalker@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.