1st Line Technical Support

Contract to Permanent Opportunity

1^st Line Technical Support

We are working with a public sector organisation in London who are looking for 1^st Line Technical Support to help support the team in their BAU operations.

Core deliverables of this post include:

• Provide high quality 1st line technical support and customer service to the company
• Preparation, installation, configuration, and maintenance of equipment, using the defined IT support processes
• Maintain regular communication with your line manager, colleagues and customers using company systems to ensure all IT incidents configurations and changes are recorded
• Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database
• Assist the PMO in the delivery of a project, ensuring all tasks are completed
• Install and configure end user client device hardware operating systems and applications as directed by your line manager
• Replace IT hardware parts
• Prioritise and manage all your assigned open tickets ensuring excellent communication with the customer

Required skills/experience includes:

• Act as the first point of contact for the technical support request using both written and oral communication
• To be responsible for maintaining and keeping up to date your company loaned equipment to the highest standards
• Highly self-motivated and organised
• Work as part of a team and adopt flexible working practices
• Attend relevant courses and actively seek to broaden knowledge and skills relevant to your responsibilities
• Good knowledge of the IT market in order to build credibility with our customers

Location: Northeast London

Daily Rate: £100 - £120 umbrella

Length: one month moving to a permanent post paying up to £24,000

Get in touch with Yosra on ynouioura@venngroup.com if you are interested in this position