2nd Line Support Engineer

Role: 2^nd Line Support Engineer

Type: Temporary

Duration: 6 months initially

Start date: ASAP

Pay rate: £150/day outside IR35

Location: Birmingham – onsite; Mon-Fri

Key duties:

-          In-depth knowledge of hardware, primarily Dell PC’s and Laptops

-          Resolve IT User issues over telephone, email, or via remote access

-          Working knowledge of Windows 7, Windows 8, and Windows 10 operating systems, MS Office365, and other associated accessories

-          Strong communications skills, relaying technical information to non-technical persons

-          The ability to quickly establish good working relationships with clients

-          Employ Active Directory and Group Policy to manage/configure user accounts

-          Triage and resolve complex IT situations and issues, escalating when necessary

Further requirements:

-          Up-to-date knowledge of IT and software trends

-          The ability to work well with people from all backgrounds

-          The ability to work to deadlines and under pressure

-          Meticulous logging / updating of service tickets, and effective prioritisation skills

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.