3rd Line Technical Support

3^rd Line Technical Support – Permanent Opportunity

Venn Group are currently working with an esteemed Private Healthcare organisation based in London seeking a driven and technically skilled 3^rd Line Engineer

Key responsibilities include:

• Working with the Security Operations team to respond and triage security incidents as and when they happen
• Actively manage the administration of the infrastructure, includes VMware estate, Cisco network switches, firewalls, etc.
• Providing hands-on technical infrastructure configuration support across the IT landscape,
• Collaborating with 3rd Party LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
• Be the escalation point for 2nd Line support staff
• Troubleshooting servers physically and virtually and related hardware and software in order to deliver required infrastructure service levels
• Underlining system monitoring, configuration and administration of Virtual and Physical servers as well as network environment and virtual environment
• Performing onsite analysis, diagnosis, and resolution of complex desktop problems for end users, recommend and implement corrective solutions, including offsite problem resolution for remote users as needed

Ideal skills and experience required will include:

• Working knowledge of VMware, Storage and Cisco network devices. Troubleshooting infrastructure / network related issues.
• Excellent technical knowledge of Microsoft technologies, Server OS, Active Directory, DNS, DHCP, IIS, WSUS etc
• Working knowledge with PowerShell and GPO
• Working knowledge of Azure Cloud technology
• Hands-on hardware troubleshooting experience
• Knowledge of cybersecurity principles and practices
• Good Working Knowledge of Firewalls, Vulnerability and Patch Management
• Working knowledge of Solarwinds monitoring tool or equivalent
• Knowledge of backup tools , Veeam and devices Exagrid
• Working knowledge of virtual environment (Vmware and Citrix)
• Working knowledge of VOIP telephony

Duration:             Permanent

Location:             Earl’s Court

Salary:                  £50,000 per annum + fantastic benefits

If you are interested in this position, please send your updated CV to jalexander@venngroup.com or call Jasmine Alexander on 020 7557 7667.