VACANCY – Allocations Advisor
Location: Remote working and occasional travel into Newcastle-under-Lyme
Length: 2 months with the potential of extension
Pay: £15.10 PAYE inclusive of holiday pay
Hours: 37 hours (Mon-Fri)
Venn Group are currently recruiting for an Allocations Advisor to work from home. You will be required to facilitate a customer focussed Housing Options and Allocations service to existing and future residents. Said candidates will need to have experience with lettings and be immediately available to interview and start.
Responsibilities of the role:
- Prepare and create accurate and appealing adverts for Lettings Scheme and any other Local Authority scheme
- Carry out thorough verification checks and affordability calculations on applications for housing, ensuring that Housing Legislation and guidance is followed
- Take a proactive approach in the allocation process, ensuring that adverts and offers are progressed in a quality and timely manner in order to minimise the turnover time of voids and to maximise rental income
- Ensure that all properties are allocated according to the latest policies and procedures
- Deal with customer and colleague enquiries through all access channels in relation to the Allocations Policy and the advertising and offer process, providing the necessary support and advice
- Work closely with internal teams including Neighbourhood Services, Aspire Response, Income Management and Property Services to ensure a strong partnership approach to deliver an effective end to end service
- Provide and monitor nominations for all properties advertised through various Local Authority Lettings Schemes
- Ensure the allocation of properties contributes to building sustainable and mixed communities
- Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation
- Provide sign up cover for the Neighbourhood Team at times when reduced resources or an increase in re-lets may jeopardise speedy tenancy commencement dates
- Maintain all recording systems, performance statistics and information relevant to the services as directed by the Team Leaders
- Participate and attend project meetings and training sessions to improve the Allocations Service, working with the Team Leaders to identify training gaps
- Attend customer focus groups, service improvement teams and customer events as required sometimes out of normal working hours
Essential experience/requirements:
- Previous experience within this position
To discuss this excellent opportunity further, please contact the Social Housing and Support teamon 0121 616 0660 and ask for Katie Dugmore (Associate Consultant for the Midlands), or alternatively email kdugmore@venngroup.com with an up-to-date copy of your CV as soon as possible.