Call Handler

Call Handler Required Immediately  

We are working closely with one of our clients, based in the Eccles area in helping them secure a Call handler for a rolling temporary contract. Someone that can come in and hit the ground running and help the team with the backlog of calls

Duties:

• Answering Calls: Receiving and managing incoming phone calls, usually from customers or clients.
• Providing Information: Offering information, assistance, or guidance to callers based on their inquiries.
• Call Triage: Assessing the urgency and nature of each call to direct it to the appropriate department or individual.
• Handling Inquiries: Addressing and resolving a wide range of inquiries, questions, or issues from callers.
• Appointment Scheduling: Scheduling appointments or services based on caller requests and availability.
• Logging Information: Accurately recording details of each call, including the nature of the call, caller information, and any actions taken.
• Dispatching Services: Coordinating and dispatching necessary services or resources in emergency situations, such as medical or roadside assistance.
• Maintaining Call Records: Keeping comprehensive records of all calls and interactions for future reference.

If you are immediately available and would like more information, please call 0113 234 6400

To discuss the role or the other posts that we are recruiting to, please send through an updated version of your CV to lquinn@venngroup.com