Job description

Job purpose

Reporting to the Team Manager - Change, the Change Business Analyst (BA) will:

• engage with stakeholders to establish change requirements and make recommendations.
• use a range of skills (such as analysis and problem solving) to facilitate and implement change.

Main responsibilities

1   Working with Operational and Systems teams to identify, develop and deliver changes to systems and processes in line with established ways of working. Uses recognised BA tools and frameworks to deliver change.

2   Managing relationships with assigned Operational teams. This will include providing updates on change work, identifying opportunities for improvement, and ensuring documentation is accurate.

3   Delivering the BA’s role within projects, to the standard of quality required and to deadlines. This includes participating in project meetings; escalating risks and issues when required; supporting system testing and roll out; prioritising and delegating tasks; managing document updates; coordinating system training; and writing and delivering communication.

4   Managing time effectively to deliver multiple projects and pieces of change work simultaneously to deadlines, and to the required standard of quality.

5   Working collaboratively with SAs to ensure your allocated teams’ materials (documentation, forms, web content, etc.) are maintained and adhere to house standards. This includes branding, tone of voice and accessibility. Monitoring and analysing the content to drive continuous improvement.

6   Managing risks in line with the risk management framework.

7   To provide effective and inclusive management and leadership to a team by supporting their personal development and helping to develop their skills and knowledge in line with the Directorate’s work and values.

10  To create an environment that nurtures and empowers staff to work autonomously and to make decisions, including trying out new approaches.

11  To create an inclusive environment where staff can fulfil their potential, ensuring equality and diversity is considered in policy and practices relevant to the role.

12  To apply the relevant management systems, procedures and policies relating to staff management, staff wellbeing, risk management, health and safety, information security, and, business continuity.

13  Any other reasonable duties as may be assigned from time to time.