Complaints and Resolution Officer (SENAR)

Complaints and Resolution Officer (SENAR)

Rate:                    Negotiable

Start:                   ASAP

Duration:             3 months (able to extend)

Hybrid:                 Remote working

IR35:                    Inside

Summary:

We are currently working with a public sector organisation who requires the assistance of a Complaints and Resolution Officer on an interim basis. The role will be to draft and coordinate complaint responses made to SENAR about individual cases. The role would suit someone who has experience of working in SEN, managers/ senior officers with experience of responding to complaints, communicating with MP’s/ Councillors and responding to concerns in a calm and empathetic manner. This is a contract role, initially for 3 months but with the ability to extend.

Key Duties:

• Drafting and coordinating complaint responses made to SENAR about individual cases
• Responding to concerns in a calm and professional manner

Key Attributes:

• Experience of working in SEN
• Empathetic approach
• Excellent communication skills

If you meet the above-mentioned criteria, please apply below. At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.