VennGroup
The specialists in professional recruitment
**New Opportunity – Complaints Coordinator**
Venn Group have a new opportunity for a Complaints Coordinator to join a large NHS Trust in London, please see below;
Location: Central London
Job Title: Complaints Coordinator
Duration: 3 months
Hours: 37.5 per week
Hourly rate: £31.38 PAYE including holiday pay / £35.08 via umbrella
WFH: Remote
The successful candidate will be responsible for:
- To be responsible for reviewing and grading all complaints appropriately and where complaints which may be classified as serious untoward incidents to bring them to the attention of the Head of Patient Safety
- To be responsible for raising complaints which raise issues of litigation or compensation to the attention of the Head of Patient Safety and/or the claims manager
- To ensure that systems and processes for receiving, acknowledging, summarising, and sending out complaint responses are maintained and improved
- To take responsibility for the logging summarising and entry onto Datix of complaints in a timely and efficient manner
- To quality-check complaints responses prior to their release ensuring that responses address the complaint, have appropriate tone and content in line with the Trust’s and national guidance
- To provide expertise in local resolution complaint meetings, ensuring arrangements are made to support the complainant ensure notes are captured and share with attendees. Ensure that any action points are noted and followed up with the complainant
It is essential that the successful candidate has:
- Experience managing patient complaints in an NHS Trust
- Experience using Datix
To discuss this role, or to enquire how Venn Group can assist your recruitment needs, please contact Lizzie Connors directly on the details below.
T: 020 7557 7667