Complaints Officer
Venn Group are currently recruiting for an exciting opportunity within an established NHS team where the candidate will work through the whole of the complaints process as below:
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Receiving initial complaints from patients and families and assessing whether they are formal/informal, and documenting accordingly
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Managing own caseload of complaints, monitoring strict deadlines and ensuring that there are none in breach of the organization’s guidelines
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Responsible for formal complaint responses, maintaining professional language at all times and escalating to management where necessary
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Attending meetings with the patients/family to obtain all relevant information to properly inform responses
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Maintaining a proactive mindset, and prioritizing accordingly
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It is essential to have experience within a public sector background
To apply for this role or to find out about other Corporate Functions jobs, please contact Zainab Saleem on the Manchester Corporate Functions Recruitment team on 0161 830 1830 or zsaleem@venngroup.com