Interim Complaints Officer
Venn Group are currently partnered with a large healthcare organization in the Lancashire area who urgently require a temporary Complaints Officer to work both on-site and remotely for 6 weeks initially.
The key role responsibilities are:
Focusing on internal communications on
Responsible for drafting complaint responses within a busy healthcare team
Working in a regulated environment, and following the processes and procedures set out by national guidelines
Acting as the first point of contact in some cases for complaints, and showing empathy to patients and family members
Showing good interpersonal skills as you will be working within a team environment
Proficient in the use of MS Outlook and Word
Experience of using the DATIX system would be beneficial to your application
Please note that it is essential that you are able to work on-site in Lancashire 1 day per week, and 2-3 days at the start of the assignment.
It is also essential to have experience within a healthcare environment.
To apply for this role or to find out about other Complaints roles, please contact Bethan Jackson-Jones on the Manchester Corporate Functions Recruitment team on 0161 830 1830 or firstname.lastname@example.org