Interim Complaints Officer
Venn Group are currently partnered with a large healthcare organization in the Lancashire area who urgently require a temporary Complaints Officer to work both on-site and remotely for 6 weeks initially.
The key role responsibilities are:
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Focusing on internal communications on
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Responsible for drafting complaint responses within a busy healthcare team
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Working in a regulated environment, and following the processes and procedures set out by national guidelines
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Acting as the first point of contact in some cases for complaints, and showing empathy to patients and family members
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Showing good interpersonal skills as you will be working within a team environment
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Proficient in the use of MS Outlook and Word
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Experience of using the DATIX system would be beneficial to your application
Please note that it is essential that you are able to work on-site in Lancashire 1 day per week, and 2-3 days at the start of the assignment.
It is also essential to have experience within a healthcare environment.
To apply for this role or to find out about other Complaints roles, please contact Bethan Jackson-Jones on the Manchester Corporate Functions Recruitment team on 0161 830 1830 or bjacksonjones@venngroup.com
