We are recruiting for a Credit Controller; this role is working for a well-established and reputable organisation based in the Worksop area on a permanent basis.
Key Accountabilities:
▪ Chasing customer payments in line with G4S payment terms to minimise bad debt
▪ Handling of tier 2 interactions received into Credit Control ensuring all requests are
completed and successfully resolved within the agreed service level.
▪ Look for process improvement opportunity for FSSC service delivery
▪ Work to weekly outbound phone targets set by team leader
▪ To assist in working with the team to minimise Overdue Debt and maximise cash
collections.
▪ Work proactively to identify customer disputes at an early stage in the collection
cycle to assist with minimising outstanding G4S debt. Including relevant
escalations to the appropriate Business owners
▪ Creating and categorising outbound service requests using an internal ticketing
system.
Experience/Attributes: Formal Education
Technical
▪ Experienced in using MS Excel & MS Word
▪ Numerate and literate
▪ Experience of using SAP would be desirable
Experience
▪ Experience of working with customers internal and external to resolve queries and
issues
▪ Experience of working in a busy Customer service/Finance environment
▪ Experience of managing multiple customer accounts to effectively minimise
outstanding debt whisky proactively working to identify customer disputes at an
early stage in the collections cycle.
▪ Investigation and questioning skills required as a Credit Controller to fully
investigate any Disputes/Queries where required
Contact details:
To discuss this role in more detail please contact Grace Finnerty from the Private Sector Finance team on 0121 616 0660.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.