Customer Care Advisor

Job Title:         Customer Care Advisor

Location:         Altrincham

Duration:         Permanent

Salary:             £19,250 (£19,750 post probation) + company wide annual bonus scheme

Duties Include:

• Be the first point of contact to customers taking incoming calls
• Support the team by replying back to customers via email and ensuring all customers have been contacted that same day
• Resolve new and existing customer issues quickly and efficiently
• Support new customers through the learning curve of the service
• Nurture existing customer relationships by providing an inspirational level of customer service
• Ensure compliance processes are followed at all times

Essential Experience and Skills:

• Established and strong communication skills both over the telephone and via email
• Committed to providing an outstanding level of customer service
• A proactive attitude and understanding nature

Not only will you get the opportunity to work within an Investors in People Silver accredited company, you will also have the opportunity to take advantage of our full professional study support. Other Company Benefits include:

• Amazing monthly company social events and rewards
• 23 days annual leave (plus bank holidays) which increase the longer you are here
• Annual Company bonus paid in December
• Fresh fruit and refreshments
• Pension and long service awards