Customer Engagement and Scrutiny Lead

Venn Group have been approached by a Housig Association and would like to introduce the following position available:

Position:          Customer Engagement and Scrutiny Lead

Location:         Ashington 

Salary:            £36,047 including car allowance

Length:            Permanent

Hours:             37 per week including 1 hour lunch break per day (2 days per home)

Key Responsibilities

• Deliver a programme of research that captures tenant views using a range of insight techniques
• Turn data into meaningful, actionable insights to support strategic planning and service improvement
• Oversee TSM and customer satisfaction survey delivery, ensuring compliance and quality
• Work closely with teams across the business to embed customer insight into decision-making
• Identify gaps in tenant understanding and lead targeted insight projects from start to finish

Essential Criteria

• Previous experiece within a Customer Liaison/Customer Engagement position
• Experience within Social Housing preferred
• Driver required 

To find out more about this role or to apply please contact Simon, Adam or Molly on 07441 916450 or alternatively reply to this email with your up-to-date CV

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £50 worth of vouchers from a choice of high street organisations