Customer Insight and Complaints Officer
Rate of Pay: £20ph Umbrella (Inside IR35)
Duration: 3 month rolling contract
Hours: 37 hours
Location: Hybrid working (Mixture of onsite in Sandwell and Working from home)
Start Date: ASAP
We are currently working with an organisation looking for a Customer Insight and Complaints Officer to work for a 3 month rolling contract. The role is 37 hours working from home although occasionally may be required to work from an on-site location in Sandwell.
The role involves agreeing complaint action plans with complainants or their representatives, conducting interviews, analysing documentation and data to produce written responses within agreed timescales therefore you will need to be observant and organised with good time management skills.
Successful candidates will also be required to assist in the collection and preparation of documentation required to respond to Subject Access Requests, Ombudsman enquiries and complaints and to assist the Customer Insight Manager in the administration of Adult Social Care feedback.
- Candidates must have knowledge of social care legislation and Adult Social Care complaints procedures
- They need to have experience of working in Adult Social Care/undertaking Adult Social Care complaint investigations in line with the Social Care legislation
- Competent individuals with excellent communication skills both written and verbally along with a keen eye for attention to detail are sought to undertake customer liaison and lead on complex adult social care complaint investigation cases in line with the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
If you meet the above-mentioned criteria, we would love to hear from you. Please apply to receive more information.
At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion.