Customer Product Specialist
We are looking for a Customer Product Specialist to join a Central Government organisation to provide key communications on a high-profile and complex Government
Contract length: 3 months
Location: Remote working/ office when required
Responsibilities include:
- Responsible for delivering creative messaging for the full customer campaign cycle
- Lead on content developments and manage approvals for customer products
- Manage the reach of communications and success measurement to build into future project / programme communications
- Develop marketing and customer change products and resources required for projects and initiatives to support businesses
- Develop customer change plans to deliver the outcomes of projects
- Project management of activities and campaigns
- Develop marketing and customer change products and resources required for projects and initiatives to support businesses
- Responsible for developing and delivering the communication plan
- Work with stakeholder engagement team to deliver customer change activities
- Responsible for interpreting complex politically led messaging into customer friendly communications (plain English)
Essential Requirements:
- Experience of developing marketing and customer engagement products – presentations, mailouts, FAQs, policy guidance etc
- Excellent written skills and ability to write for different channels and audiences
- Excellent attention to detail
- Proven experience of developing customer change and communications plans
- Ability to be responsive to a continually changing and fast paced environment
- Knowledge and experience of communications techniques and channels
- Able to manage own workload and prioritise competing projects demands
- Proven track record of maintaining effective relationships with people at all levels
If you feel that your skills and experience match the above requirements, please contact Neena Spary on 020 7557 7667, or email your CV to nspary@venngroup.com
