Job title: Customer Service Advisor
Job Description: A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters.
Location: Warwick, office based
Duration: Temporary ongoing – Monday to Friday 8:30am to 5pm
You will be expected to:
Act as the first point of contact for all inbound customer calls (high volume)
Outbound calling regarding payment queries
Handle queries and complaints through to resolution in a timely and professional manner
Maintain accurate records by logging and tracking all calls
Complete administrative duties on a day to day basis
Work to set quality standards, targets and service levels
Be able to work collaboratively as part of a team, assisting and supporting colleagues
What are they looking for?
Previous call centre/customer service experience
A motivated attitude
Strong IT skills
Important: Please only apply for this vacancy if you possess the relevant customer service experience
Contact details: To discuss this role in more detail, please apply to this vacancy with your up-to-date CV or alternatively call on 0121 616 0660.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.