Customer Service Advisor

Job title: Customer Service Advisor

Job Description: A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters.

Location: Warwick, office based

Duration: Temporary ongoing – Monday to Friday 8:30am to 5pm

You will be expected to:

Act as the first point of contact for all inbound customer calls (high volume)

Outbound calling regarding payment queries

Handle queries and complaints through to resolution in a timely and professional manner

Maintain accurate records by logging and tracking all calls

Complete administrative duties on a day to day basis

Work to set quality standards, targets and service levels

Be able to work collaboratively as part of a team, assisting and supporting colleagues

What are they looking for?

Previous call centre/customer service experience

A motivated attitude

Strong IT skills

Important: Please only apply for this vacancy if you possess the relevant customer service experience

Contact details: To discuss this role in more detail, please apply to this vacancy with your up-to-date CV or alternatively call on 0121 616 0660.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.