Permanent Customer Service Advisor Role
Recruitment Agency Reference: 7066260/001
A position has arisen for a Customer Service Advisor within a leading Housing Association based in County Durham. This is a key role on a permanent basis
The successful candidate must have experience in Customer Service
Your duties will include:
- Provide excellent customer care to all telephone callers and visitors to the association. 80% of queries will be dealt with by customer service advisers as the first point of contact
- Perform administrative tasks on behalf of other functions
- Provide reception duties to both residents and visitors to the association, including signing in and out procedures and providing refreshments
- Ensure that caller’s queries are fully resolved on a wide range of subjects including all aspects of the Association’s work including: -
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Lettings – application processing, responding to waiting list queries, and advising applicants of their options
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Weekly charges – responding to general queries and responding to queries about payment methods
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Housing Management – providing information about our schemes, responding to complaints, and carrying out telephone surveys
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Housing Repairs – responding to requests for repairs, arranging repairs, responding to complaints about repairs, supplying information about planned and cyclical maintenance, carrying out some post inspection feedback from residents
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Housing Development – supplying information on new developments
- Completing all necessary records and liaising with other staff where necessary to ensure that all relevant staff are aware of any decisions that have been made during a call or of any action that has agreed to be taken
- Carry out administrative tasks as allocated by the Operations Manager and to ensure that completion targets are met by the team and any administration relating to the service and running repair’s programme/function
- Work and co-operate with the Operations Manager to continuously improve the service provision provided to both internal and external customers of the department
- Undertake any other duties as requested by the Operations Manager that are reasonably incidental to the role.
The successful candidate must have:
- Previous experience working within social housing
- Dealing with high volume of calls
- Computer Literate
- Minimum of 4 x GCSE’s or Equivalent
This would be an ideal role for an accurate and hands on candidate who is ready to hit the ground running and add value to a team.
If you are interested in this position or would like to find out more about similar roles please contact Siobhan Allinson or Dan Judge on 0161 830 1830 and email your updated CV to cn@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.