Customer Service and Incident Advisor (German speaking)

A position has arisen for a full time, German Speaking Customer Service and Incident Advisor for a global brand in Watford.

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

• Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
• Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
• Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
• Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Working hours are variable as this teamwork in shifts:

• 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
• 1 week: late shift 9:00-18:00 (working from home)

Criteria

• Fluent to a business proficiency, both written and spoken, in German and English
• Experience in customer services

It would be ideal, but not essential, if candidates were fluent in an additional European language.

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

If this opportunity is of interest to you, please apply with your up-to-date CV now.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.