Customer Services Team Leader

Customer Services Team Leader Vacancy

Ref: 75787

A well-established charity is currently recruiting for a Customer Services Team Leader to join their team on a Permanent basis in Wimbledon. This role will focus on managing and ensuring a team of Customer Service Officers deliver high-quality customer service, providing an excellent experience for all

Length of contract: Permanent

Hours: 40 hours per week on a shift rota including weekends and evenings

Shifts: 8:00am – 4:00pm and 12:00pm – 8:00pm (must be available for both)

Location: Wimbledon

Salary: £29,032.50 per annum

Role responsibilities:

• Manage a team that undertake general administration duties such as providing a telephone switchboard service, sorting post, logging repairs and processing payments
• Provide line management, mentoring and coaching to the staff team, ensuring effective communication, personal and professional development
• Conduct regular supervision meetings and one to ones to help monitor staff performance; identify training needs where necessary
• Work with cross-departmental staff to provide a smooth-running front of house service
• Welcoming new residents, dealing with complaints and reports of anti-social behaviour
• Dealing with any queries from residents, service users and members of the public, reporting concerns or issues as appropriate
• Carry out routine checks of the main public and communal areas ensuring they are welcoming, clean, tidy and risk free
• Ensure that safeguarding processes and procedures are adhered to and reporting any concerns

 Essential requirements:

• An Enhanced DBS with the Adults and Children’s lists checked from within the last 3 years or willingness to apply
• Knowledge of working with vulnerable clients with mental health and substance misuse issues
• Proven experience of providing a high level of customer service in a fast-paced environment

To apply for this exciting role please apply with your updated CV