VennGroup IT
Technology Recruitment Solutions
Role: Desktop Support
Type: Temporary
Duration: 3 months initially
Start date: ASAP
Pay rate: £18 - £23/hour
Location: Herefordshire
Duties:
- Provide support of Printers, scanners & peripherals
- Log, triage, and keep updated any technical issues logged via phone, email, ticketing systems or face-to-face
- Prioritise issues effectively, escalating these when necessary
- Windows 10, Windows 11, Office 2016, Thick clients, SCCM
- Support end user devices on enterprise wireless networks, LANs and remote working
- Plan, schedule and monitor own work within a limited time horizon, using applicable methods, procedures tools, equipment and standards effectively with only occasional reference to others
- Demonstrate good listening, oral and written communication skills associated with all routine activity and contacts
Requirements:
- Proficiency in the installation and configuration of Microsoft Desktop Operating Environments and Office Application Systems
- Working experience of configuring and supporting desktops (mostly Dell), mobile devices (Laptops & tablets) on an enterprise network
- Analytical and methodical approach to problem solving
- Ability to relay technical information to non-technical persons
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.