Desktop Support Engineer

Desktop Support Engineer
Up to £32,000 per annum + shift allowance
Permanent
Cambridge (on site)

My client is a leader in digital transformation, with a worldwide presence offering a wide range of services and integrated technological solutions in Cyber Security, Cloud, IoT, Big Data and Blockchain.

This is an exciting opportunity to join an experienced team undertaking work of real value for a hospital at the leading edge of digital healthcare. If you have the drive, motivation, and team ethic to provide for a variety of user needs, apply now. You will be rewarded with a competitive salary, chance to learn new skills and much more”

We require a Desktop Support Engineer to join the team based at the Hospital to provide deskside technical support and advisory service of End User Compute (EUC) devices, including resolving and enabling the resolution of incidents, problems, requests, and deploying new hardware and associated software. This is part of a multi-year managed service contract helping the hospital to continue to lead the way in digital healthcare.

Main Duties and Responsibilities:

• Act as 2nd Line support for all EUC technical incidents through to resolution at deskside
• Liaise with remote teams to drive incidents to resolution
• Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts to increase 1st time Fix
• Proactive in providing solutions to common incidents to reduce call volumes
• Resolve requests, incidents, problems and major incidents assigned to the EUC team within service level agreements
• To log and follow up issues that have been raised with 3rd party support teams where appropriate
• Support, manage, optimise and maintain the configuration and installation of Desktops, Laptops and hardware replacements
• Comply with Desktop Good Working Best Practices
• Travel to offsite locations which may necessitate own transport. Flexibility to support other sites when required
• Participating in a shift rota, supporting 24/7

Experience:

• Previous experience of onsite support in a customer facing capacity
• Knowledge and experience on windows operating systems
• Experience on EUC tools, remote support tools, Microsoft Office and Outlook
• Experience on peripheral devices support (printers, scanners etc)
• Awareness & understanding of Microsoft Active Directory (AD) & Group Policy
• Awareness of ITIL process of Incident, Change, Problem, Service Request and related activities

Benefits:

• 24 days annual leave
• Life assurance
• Healthcare cash plan
• Free onsite parking
• Salary sacrifices; cycle to work scheme, technology purchase, leave purchase, gym membership, workplace nursey benefits

Please apply now if this role is of interest.