Job Title: Facilities Assistant
Job reference: 70724
We are currently recruiting for a number of Facilities Assistants within a leading public organisation in Manchester. These are key role within the trust and will be on an ongoing temporary contract
The post holder will be part of a large organisation and will be responsible for providing a number of key front / back of house services that underpins the organisations activities including the Strategy and the delivery of the operational service to a high-quality service level
Duties will include:
- Facilities helpdesk duties including answering and logging calls to the helpdesk system, allocating and following up tasks to ensure full resolution. Running reports to provide helpdesk statistics.
- Dealing with and responding to facilities calls, effectively resolving queries or escalating to appropriate service providers.
- Assisting with organising meetings to include taking bookings, amendments and cancellations for rooms, catering, and audio-visual equipment. Helping produce reports on meeting room and equipment usage. Making sure that the booked requirements are delivered to a high standard and any issues reported.
- Providing first line support to video and audio conference equipment, including setting up meetings between sites along with basic fault finding on equipment.
- Administering the access control system, including signing out and collection of passes, production of passes, ensuring records are kept up to date and voiding missing passes.
- Making sure that service providers complete assigned tasks to the required standards.
- Maintaining up to date records of assets, including the location and condition of equipment.
- Supporting high profile meetings, ensuring the service provided reflects the high standards expected.
- Identifying issues and escalating problems in line with the escalation process.
- Providing support for the wider facilities section across all sites as required including supporting document services activities across other sites.
- Any other reasonable duties as may be assigned from time to time.
Essential skills / qualifications:
- Well-developed IT skills including knowledge of Word & Outlook are an essential requirement for this post.
- Proficient use of Excel would be an advantage as would use of automated Help Desk or booking systems.
- Experience of dealing with telephone enquiries
If you meet the above-mentioned criteria, please contact Shane Ennis or Dan Fowler at Venn Group or apply below.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.