Field Service Engineer
Recruitment Agency reference: 62774

A position has arisen for a Field Service Engineer within a leading IT Software organisation. This is a key role assist in the maintenance of their EPOS solutions in various retail or office environments. The successful candidate must have a clean UK licence. You will be given a company Van.

Locations you will cover: Exeter / Devon

9 hour shifts, 6 days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.

Your duties will include:

Installation of new EPOS hardware including, data cabling if appropriate
Installation and deployment of systems using correct and documented procedures
Provide EPOS operational standards advice - Via Telephone, modem, Best Practice and / or training
Ensuring personal availability at all times required within defined territory(s)
Holding adequate spares availability at all times within defined territory(s)
Compliance that all deployed / repaired systems are asset tracked and assigned to the correct customer
Ensuring non-EPOS PC based ordering systems are supported and available
Support the Helpdesk team as required
General administration duties
Communicate any observations of future potential issues which may arise from any IT system
Stock management
Accurate and timely call closure and stock reporting
Associated engineer paperwork

The successful candidate should have:

Previous installation/engineering experience
Clean driving license
Excellent interpersonal skills
Basic technical aptitude
Good organisational skills
Customer service skills
Ability to work under pressure

If you are interested in this position or would like to find out more about similar roles please contact Renay on 0118 207 1212 and email your updated CV to rdemoore@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.