Field Service Engineer

Field Service Engineer

Agency Reference: J69522

Venn Group is currently working alongside a global medical technology company to recruit a Field Service Engineer. This is an excellent opportunity as the client has a great career progression structure and is willing to provide full training, with the option to gain new qualifications.

Location: Berkshire / Hampshire

Duration: Permanent

Salary: Up to £33K

Main Duties:

• Maintain medical beds, mattress systems, patient hoists, assisted baths and disinfection washers in hospitals, nursing homes and in the community
• Work to service procedures in an efficient and productive manner to complete electro-mechanical service work to an itinerary
• Provide an excellent after sales customer service through effective communication and engagement. Specific product training will be provided.
• Carry out service itinerary in accordance with company and service procedures, whilst seeking to optimise use of time and minimise associated costs by organizing and prioritising own workload
• Ensure that all tasks are carried out in compliance with relevant statutory legislation and local policies and codes of practice including health and safety, COSHH and safe working procedures, reporting any incidents
• Undertake fault diagnosis, rectification and maintenance on electrical/mechanical equipment
• Work to and understand the relevance of Key Point Indicators
• Complete and submit all relevant documentation accurately on a handheld device and within agreed timescales to meet Service Level Agreements

Essential Skills:

• Previous Mechanical/electrical engineering experience
• Willing to undertake training as required to obtain and develop skills and knowledge base
• Excellent communication skills both over the telephone and face to face
• A high level of customer service, professionalism and compassion for others at all times, confidently handling difficult conversations with customers
• Able to problem solve and seek solutions logically in challenging situations using initiative and resourcefulness

For more details please call Renay Demoore on 0118 207 1212 or email rdemoore@venngroup.com

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.