Field Service Engineer

Field Service Engineer
Recruitment Agency reference: J71388

A position has arisen for a Field Service Engineer within a leading IT Software organisation. This is a key role assist in the maintenance of their EPOS solutions in various retail or office environments. The successful candidate must have a clean UK licence. You will be given a company Van.

9-hour shifts, 6 days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business.

Your duties will include:

• Installation of new EPOS hardware including, data cabling if appropriate
• Installation and deployment of systems using correct and documented procedures
• Provide EPOS operational standards advice - Via Telephone, modem, Best Practice and / or training
• Ensuring personal availability at all times required within defined territory(s)
• Holding adequate spares availability at all times within defined territory(s)
• Compliance that all deployed / repaired systems are asset tracked and assigned to the correct customer
• Ensuring non-EPOS PC based ordering systems are supported and available
• Support the Helpdesk team as required
• General administration duties
• Communicate any observations of future potential issues which may arise from any IT system
• Stock management
• Accurate and timely call closure and stock reporting
• Associated engineer paperwork

The successful candidate should have:

• Previous installation/engineering experience
• Clean driving license
• Excellent interpersonal skills
• Basic technical aptitude
• Good organisational skills
• Customer service skills
• Ability to work under pressure

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.