Finance Administrator

We're partnering with a leading London-based university to recruit a Finance Helpdesk Administrator. This is a great opportunity for someone with strong customer service skills and an eye for accuracy to support a wide range of finance processes in a dynamic environment.

Job Title: Finance Helpdesk Administrator

Hourly rate: £21.50 (paid via an umbrella company)

Length of contract: 3 months

Location: London (hybrid working, 2 days on site per week)

Key Responsibilities:

• Acting as the first point of contact for finance queries, providing professional and timely support to internal departments
• Delivering a measurable helpdesk service with a focus on customer service and first-time resolution
• Checking and processing expense documents, including multicurrency general expenses for casual workers, visiting lecturers, clinical trials, student claims, and hardship funds (excluding staff expenses)
• Advising colleagues on the correct forms and processes to follow, and ensuring submissions comply with finance regulations
• Identifying and rejecting non-compliant claims (e.g. missing receipts, incorrect forms, incomplete bank details)
• Verifying information in the finance system, including bank details, and setting up new accounts when required
• Handling queries received via the helpdesk system, email, phone, and Teams.

Requirements:

• Strong attention to detail and accuracy
• Excellent communication skills with the ability to explain processes clearly
• Experience using finance systems (Oracle experience desirable but not essential)
• A team player with a customer-focused approach

This vacancy will be actively shortlisted so early applications are encouraged

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.