Head of Customer and Digital

We are working with a Local Authority to recruit an experienced Interim Head of Customer and Digital to oversee resident-facing services, both face-to-face and digitally, and to lead the transformation of these services.

The Interim Head of Customer and Digital will hold overall responsibility for contact centre, registrars and other in-person facilities, and web presence. They must be digitally astute, politically aware and have extensive Local Government experience.  

Position:                              Interim Head of Customer and Digital

Period:                                 6 months initial

Hours:                                   Full time

IR35 Status:                        Inside

Rate:                                     £600 Umbrella

There will be a hybrid working requirement with a minimum of 2 days onsite per week.

Essential Experience:

• Experience of customer operations and transformation
• 5 years’ experience working in Local Government
• Proven track record of improvement

If you would like more information about the role, please contact Lisa Subhash, David Harney or Ethan Weatherby 

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.