Housing Allocations Officer

We are currently working with a Local Authority in Dorset who is looking for a Housing Allocations Officer to support the allocation of social rented and supported accommodation to individuals and families with an identified housing need. The Allocations officer will oversee the entire allocation process, also aiding any queries and supporting vulnerable groups.

Job: Allocations Officer (Housing)

Duration: Until 3rd May 2026 

Rate: £19.29 ph via Umbrella Company

Site presence: Hybrid (remote if substantial experience) 

Role Details 

• To administer allocations of social rented and supported accommodation in accordance with Council policies, procedures, and the requirements of the Housing Act 1996 Part 6 (as amended)
• To carry out all necessary verification checks including credit references, address and identification checks to prevent fraud and ensure appropriate nominations to social and supported accommodation
• To provide a first point of contact for social and supported housing landlords regarding property availability, property adverts, nominations, and refusals
• Respond to day-to-day queries regarding the allocations policy
• To provide specialist and comprehensive written and verbal advice to applicants and multiagency partners on allocation and tenancy matters
• Maintain accurate case file notes and records  
• Provide information, statistics and reports as required and contribute to reviews of policy and procedure
• To maintain an awareness of housing demands of those with accommodation needs such as emergency homeless, specialised adapted or bespoke need
• Any other duties and responsibilities that could reasonably be undertaken by the post holder as required by the Manager which are commensurate with the grade of the post and contribute to the prevention of homelessness across the Authority 

Requirement 

• Previous experience of working within a customer services environment including face to face and telephone contact with members of the public
• Previous experience of working with vulnerable clients, those with complex needs or in a challenging environment
• Excellent computer skills using Microsoft Office systems and data entry

Should this position be of interest to you, please apply or send an email with an updated copy of your CV to jallan@venngroup.com or a member of the team will give you a call to discuss further

At Venn Group, we endeavour to respond to all applications However due to the volume of applications we receive, if you have not heard from us within 48 hours please assume you have been unsuccessful on this occasion