Housing Assistant

Interim Housing Assistant – Immediately Required

Venn Group are seeking a Housing Assistant to join one of our housing clients, a medium-sized TMO. The Housing Officer will carry out supporting housing & administrative duties for the Estate Office and provide housing support and assistance to the Estate Manager and the TMO Board Members.

Position:                     Housing Assistant

Hours:                         35 hours per week

Location:                    Northwest London

Duration:                    6 months

Responsibilities:

• Record repairs requests from residents at the office using a computer based software
• Deal with all contractors’ enquiries, liaise with residents and update the repairs system to ensure adequate processing and completion of work orders.
• Investigate and process housing enquires from residents, Local Authority and members of the public
• Provide an effective secretarial and administrative service to the TMO Board maintaining all necessary administrative procedures.
• Maintain records and filing systems for the TMO Board, ensuring that accuracy and confidentiality is maintained.
• Compile agendas and papers for meetings of the TMO board and dispatch as directed.
• Administer financial payments (petty cash) using computer systems or manual records.
• Process resident refunds.
• Record cheque numbers on computer system and send out cheques.

Requirements:

• A minimum of 2 years’ experience of providing an effective housing and administrative support service
• A minimum of 2 years’ experience using MS Office – Word, Excel and Outlook
• English GCSE Grade C or above
• Excellent communication and customer service skills
• Ability to maintain records and filing systems for the office, ensuring that accuracy and confidentiality is maintained.
• Ability to arrange meetings, compile agendas and prepare papers for meetings. Take minutes and maintain diaries (including some evening meetings)
• Ability to create letters and emails and efficiently process reports

If you have experience to match the requirements, please apply below!