A Housing Association in Luton who pride themselves on being a great place to work are currently recruiting for a Permanent Housing Officer.
You’ll have responsibility for your own housing portfolio and be the main point of contact for your customers; ensuring they receive an excellent service experience
Housing Officer
Salary: £29,000 - £31,000 per annum
Essential Car User Allowance: £48.78 per month and business mileage at 0.43p a mile
Hours: 37.5 per week
Location: Luton based with properties in Luton and Dunstable
Main responsibilities of the role:
- Assessing the needs of customers applying for housing through choice based letting and the transfer process
- Rent arrears control including filing particulars of claim and representation at court
- Inspecting communal areas and estates, raising and following up on appropriate corrective actions to customer resolution
- Providing a responsive and efficient estate, block and facilities management service to ensure residents’ communal areas and neighbourhoods are pleasant, well-maintained, and safe place to live
- Empty homes monitoring and control, including carrying out pre-void inspections
- Tackling and reducing the effects of anti-social behaviour on estates and in communal areas
- Staying up to date with working knowledge of welfare benefits and welfare reforms and ensuring the team is updated
Essential requirements:
- Previous experience in housing, including rent arrears and estate management
- Excellent communication, numeracy and IT skills
- Ability to prioritise effectively and work on own initiative
- Show empathy and support for individuals and capable of being tough when needed
- Full driving licence and access to a suitable vehicle
If you are interested in this position or would like to find out more about similar roles please contact Laura de Ste Croix on 01908 295 000 and email your updated CV to lcroix@venngroup.com
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.