Housing Team Leader

Housing Team Leader – URGENTLY Required

Duration:    3 Month + Potentially

Location:    Leicester   

Hours:        37.5 hours Mon – Fri

Pay Rate:    £27.89 per hour umbrella  

An opening has arisen for a Housing Team Leader in Leicester. Said individual shall be overseeing a small team of 8 Housing Officers within a patch of 378 properties.

The successful candidate will be responsible for: 

• Lead on the day-to-day operations, including housing management and repairs and maintenance
• Develop effective relationships with residence, residence groups, the Client and other stakeholders
• Respond effectively to all correspondence including councillor and MP enquirers
• Effectively manage anti-social behaviour cases, including liaison with other agencies
• Develop client polices into processes and procedures so that the team delivers services in line with respective policy
• Lead a small team (Of 8) to deliver quality housing management services
• Work with the customer services team to let void properties within contract targets
• Ensure Client information is provided in a timely manner
• Liaise with colleagues/contractors on arrears management, and repairs and maintenance issues
• Lead the development and implementation of service improvement initiatives on his/her housing management patch to improve customer satisfaction
• Ensure service standards are maintained by following the organisations policies and procedures

The successful candidate will have:

• Enhanced DBS (We could also put one in place for you if needed)
• Full Licence with access to a vehicle

To discuss this role in more detail and to secure this opportunity, please contact Kim Parsons (Executive Consultant) on 0121 616 0660 or alternatively email kparsons@venngroup.com

At Venn Group we try to respond to all applications personally, however, due to the volume of applications which we receive this is not always possible. If you have not heard back from us within 48 hours, please assume that your application has been unsuccessful on this occasion.

*Venn Group’s “Recommendation Scheme”: If you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations