ICT Support Officer in London

Permanent Opportunity

ICT Support Officer

Reference: 21604

We are working with a public sector organisation in North London who are looking for a Deskside Engineer to help support the team in their BAU operations.

Core deliverables of this post include:

To be the first point of contact for telephone, face to face and email enquiries from system users. To use an ICT helpdesk/service desk system to log and manage service requests and incidents
To be the first point of contact for telephone, face to face and email enquiries from system users. To use an ICT helpdesk/service desk system to log and manage service requests and incidents
To install and change software/hardware on computers
To be responsible for user account management, which includes creating, modifying and removing user, accounts including the IP telephone accounts and Office 365 user administration
Take delivery and roll out IT equipment. Maintaining asset register and software register
To check and monitor backup logs on a daily basis

Required skills/experience includes:

Strong experience of providing first and second level of IT support in a support desk environment
Experience of using ICT service desk or ticketing system including allocating service requests and incidents
Good working knowledge of Microsoft Office 365 and its integration with on premise environment
Some knowledge of Exchange Online, Azure Active Directory, Intune MDM, Teams and SharePoint environment is highly desirable

Location: Finsbury Park

Salary: starts at £35,191

Get in touch with George on gmaguire@venngroup.com if you are interested in this position.