IM&T Service Desk Engineer

IM&T Duty Engineer
Agency Reference Number: J83816

Venn Group is currently working with an NHS Trust based in London to recruit a Duty Engineer who will be responsible for providing 24/7 technical support alongside a team of Engineers.  

Salary: £41K per annum  
Location: London

Shift patterns that cover Monday – Sunday

Job Responsibilities:

• Provide initial response, triage and support for the resolution of technical issues including problem identification and resolution 
• Provide ongoing monitoring and checking of critical systems to resolve issues before they escalate to the point of impacting service quality
• Investigate and resolve potential complex technical issues
• Manage sensitive data, including user account information
• Analyse, investigate and resolve radio, telephony, voice recording and network related issues in accordance with standard guidelines
• Liaise with external suppliers for hardware maintenance and repair of equipment

The ideal candidate will have:

• Hands on experience of managing multiple incidents and user escalations on a busy service desk  
• Advanced knowledge of Microsoft Office Suite including Active Directory
• Experience troubleshooting hardware faults (PCs, peripherals and Audio Visual technologies)
• Experience of building and deploying equipment and supporting end users

If you are interested in this role, please contact Renay Demoore on rdemoore@venngroup.com or 07441916145.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.