Permanent 1st Line Support Analyst
Agency Reference Number: J78046
Venn Group is currently working with a healthcare provider to recruit a 1st Line Support Analyst to act as the first and central point of contact for users. This is an excellent position for someone who is looking to develop their IT customer support knowledge and experience.
Rate: £34K DOE
Location: London
Job Responsibilities:
- Provide initial 1st line technical assessment and support to trust staff
- Accurately diagnose technical issues and perform standard preliminary research using available resources
- Provides the initial assessments of all incidents or requests, making or coordinating the first attempts at resolution
- Own, monitor and escalate all incidents according to agreed service levels
- Keep users informed on the status and progress of their reported incident or request
- Carry out testing, installation, configuration and implementation of new and upgraded equipment including phones, laptops and mobile devices
The ideal candidate:
- Demonstratable IT Support experience in a user support environment
- An excellent customer focused approach when dealing with customers in person and remote
- Experience of working in an ITIL based service desk environment
- Microsoft Office Suite experience
- Active Directory including file share management experience
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.