Vacancy – Income Advisor
Location: Birmingham – Erdington
Length: 3 months with the chance of extension
Pay: £12.49 PAYE inclusive or £14.70 Umbrella
Hours: 9 – 5 Mon – Thursday and 9-4 on Fridays
Venn Group are currently recruiting for an Income Advisor to support the income team within a large housing association based in Castle Vale. Said candidate will be knowledgeable on housing advice and have excellent customer service experience. The desirable candidate would also be available at short notice to start.
Responsibilities of the role:
- Deals with all forms of customer contact at first point of contact. Seeking first contact resolution at every opportunity
- Refer customers to relevant internal colleagues or external agencies and partners as appropriate.
- Gives advice to tenants about welfare and housing benefits
- Give information to leasehold residents about service charge queries
- Undertakes reception duties when required. Follows agreed procedures for receipt of visitors, and works to ensure that the reception area provides a welcoming environment
- Record and accurately receipt payments of rent on the phone and in person in line with compliance regulations
- Reporting to the Incomes Officers and assist in the effective resolution of all issues that arise in relation to customer account
- Be proactive in offering advice to customers in regard payment of rent, service charges, sundry debts
- Support the incomes officer in offering advice and help as regards welfare benefits and undertake referrals to money advice and other agencies as appropriate
- Outgoing contact with customers to make arrangements for payment of arrears
- Assist in the preparation of Notices and court papers
- Follow through in the effective resolution of enquiries and complaints, compliments and comments in line with agreed policy and procedure
Essential experience/requirements:
- Previous experience in a related role
- A full UK drivers’ license and access to a vehicle
To discuss this excellent opportunity further, please contact Katie Dugmore on 0121 616 0660, or alternatively email kdugmore@venngroup.com with an up-to-date copy of your CV as soon as possible.
Please note that only suitable candidates will be contacted. If you have not received a response within 48 hours please assume that your application has been unsuccessful on this occasion.
Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.