Immediately Required – Income Collections Officer
Location: Leicester (Occasional working from home)
Length: 3 Months
Hours: 37.5 hours per week
Pay: £12.16
Venn Group are currently recruiting for an Income Collection Officer who is available at short notice to interview and start within a large Housing Association. Said candidate must have previous experience of income recovery.
Responsibilities of the role Senior Youth Support Worker:
- Proactively make both inbound and outbound telephone calls, carrying out effective debt collection activity
- Use digital channels of communication as appropriate, including the workflow management system, to escalate decisions and direct tasks to progress debt collection cases
- Provide supportive and meaningful advice to customers, including signposting where appropriate, to ensure customer understanding of debt collection requirements, consequences of non-compliance and additional support available from third parties
- Carry out financial account activity, including taking payments and setting up of payment plans to ensure effective debt collection in line with agreed processes
- Identify vulnerable customers, particularly those who would benefit from an alternative payment arrangement, making a referral to the appropriate Housing Officer for a follow-up
- Negotiate and agree affordable and sustainable payment plans with customers, in line with agreed policy and processes
- Carry out appropriate checks, including welfare benefit checks, to ensure the appropriate course of action is followed
- Liaise with external stakeholders as appropriate to ensure case management is progressed in line with agreed standards, timescales and targets
Essential experience/requirements:
- Enhanced DBS
- Full UK drivers’ license and access to own vehicle
- Previous experience within Income Collection
To discuss this opportunity further, please contact Kimberleigh Parsons on 0121 616 0660, or alternatively email kparsons@venngroup.com with an up-to-date copy of your CV as soon as possible.
Please note that only suitable candidates will be contacted. If you have not received a response within 48 hours please assume that your application has been unsuccessful on this occasion.
Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.
