Income Officer

Senior Income Officer and Income Officer Vacancy

Agency Ref: 70748

We are currently recruiting for an Income Officer and a Senior Income Officer on a temporary basis for 6 months working for a highly reputable Housing Association based in Oxfordshire

Location: Hybrid working on site in Oxford

Hours: 37.5 hours per week

Shifts: Monday to Friday, 9:00am – 5:00pm

Length: 6 months temporary

Responsibilities:

• Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
• Maximising the collection of tenants, account arrears and other rechargeable income
• Ensuring that tenants are managed effectively within the policies, service plan and strategies of the organisation
• Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
• Manage referrals to the court service either directly or via court officers to ensure appropriate legal (where possible DIY court action) and recovery action is taken
• Provide comprehensive advice and information to tenants on rent payments, welfare benefit entitlement and debt counselling
• Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
• Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients
• Carry out any necessary administrative tasks as and when required

Essential Requirements:

• Experience of working in a housing association dealing with income collection and recovery
• Familiarity of managing rents and procedures around maximising income
• Knowledge and application of housing legislation such as Welfare Reform
• Court application work
• Attending court

If this role is of interest to you please submit your latest CV.