Income Officer

Income Officer Vacancy

Agency Ref: 77437

An exciting opportunity has arisen within a highly established Housing Association for an Income Officer on an 18-month fixed term contract basis to join their team in Oxfordshire.

Location: Hybrid working on site in Oxfordshire

Hours: 37.5 hours per week

Shifts: 8:30am – 5pm, Monday to Friday

Length: 18 months fixed term contract

Daily duties:

• Provide front-line rental income services and advice to existing and potential tenants, or their representatives
• To be responsible for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing
• Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised
• Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries
• Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy
• Take the appropriate legal action in relation to cases of arrears.  Attending court and evictions as necessary

Essential Requirements:

• Recent and relevant experience in housing management, rental income recovery or similar services (including legal experience)
• Good knowledge of housing and welfare benefit issues
• High standard of IT skills including Word, Excel, Outlook and Teams

To be considered for the excellent opportunity please apply with your latest CV