Income Officer Vacancy
Agency Ref: 80724
We are currently recruiting for an Income Officer on a temporary basis for 2 months working for a highly reputable Housing Association based in Surrey.
Location: Hybrid working with visits around Surrey
Hours: 35 hours per week
Shifts: Monday to Friday, 9:00am – 5:00pm
Length: 2 months temporary with the possibility of permanent
Responsibilities:
- Act as the first point of contact for customers and colleagues, handling a wide range of income related calls and queries from residents
- Manage, collect, and recover debt from former tenant arrears and non-rent charges
- Effectively reduce all accounts in arrears to meet monthly individual and team targets
- Ensuring that tenants are managed effectively within the policies, service plan and strategies of the organisation
- Negotiate an acceptable level of repayment of arrears explaining legal implications of non-compliance
- Manage referrals to the court service to ensure appropriate legal (where possible DIY court action) and recovery action is taken
- Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
- Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships with clients
Essential Requirements:
- Experience of working in a housing association dealing with income collection and recovery
- A UK driving license and access to a car is essential for this role
- Attending court
If this role is of interest to you, please do contact Tia Hewitt as soon as possible on 01908 295000 or by the return of this email