Interim Income Recovery Officer – Immediately Required
Position: Income Recovery Officer
Period: 3 months (with possibility of extension)
Hours: Full time (working from home)
Location: Sussex
Rate: £23 - £26 per hour
Our client, a renowned local authority is seeking a capable Income Recovery Officer to join their brand-new homelessness prevention team based in Sussex on an initial 3-month contract with the potential of extension. This Income Recovery Officer will proactively engage with complex client groups, supporting them with managing and recovering their income to help sustain their tenancies.
Responsibilities:
- Provide customers with advice and assistance to prevent and manage debt and access money advice
- Respond to verbal enquires and routine correspondence from customers within agreed timescales
- Carry out financial health checks with customers in order to raise awareness of the availability of financial products and services
- Offer up to date advice on housing and welfare benefits in order to maximise tenants’ income and minimise rent loss
- Assist vulnerable tenants by making referrals to support services and liaising with support workers and other staff
- Regularly liaise with internal and external source such as other housing teams and council departments to build and maintain excellent working relationships
Essential Requirements:
- Experience of working in a local authority dealing with income recovery and management
- Familiarity of managing rents and procedures around maximising income from temporary accommodation
- Experience of debt management and specifically with writing off debt
- Preparation of documentation in accordance with the Rents Pre-Action Protocol
- Knowledge and application of housing legislation such as the Housing Act 1996 (part 7) and welfare reform
If you have experience to match the requirements for this Income Recovery Officer position, or if you would like more information on the role, please contact Dan Williams or the London Housing Team on
020 7557 7667 or send your CV to d.williams@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.