Our client, an London based housing organisation, is urgently seeking an experienced Arrears Officer to strengthen their established income team to ensure that rental and service charge income is maximised.
Position: Arrears Officer
Period: 3 months with the potential to extend
Hours: 35 hours a week
Location: London (Initially Remote Working)
Rate: £19-£23 per hour
Duties for this role will include:
- Covering a patch of up to 1000 properties with a wide range of clients with arrears levels up to £10k
- To provide support with leasehold accounts, service charge, major works accounts and cyclical works accounts
- Supporting the maximisation of the collection of arrears from all resources
- Calculating and monitoring the housing income on service charges and major works for leaseholders
- Providing support and assistance to the rent and service charge team to maximise rental income
- To respond to enquiries made by telephone, e-mail, letter or in person, giving prompt and effective responses and whenever possible
Essential requirements:
- Proven track record in reducing rental arrears ideally in a housing association setting
- Understanding of the arrear’s recovery protocols and well versed in relevant housing legislation
- Possess IT equipment to be able to work from home effectively, IT equipment will NOT be provided
If you have experience to match the requirements for this Arrears Officer position, or if you would like more information on the role, please contact The London Housing Team on 020 7557 7667 or send your CV to j.green@venngroup.com
*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.