IT Engineer – Middlesbrough
Ref: STICTJBV
Venn Group’s North East IT team are recruiting for experienced IT Engineer’s to join a busy technical support team!
Location: Middlesbrough
Rate: £14 – 18 per hour (dependant on PAYE or Umbrella)
Duration: 6 months initially
Start: Immediate
Day to day duties:
- The successful candidate will join a technical IT team and assist customers with all IT support related issues
- Experience of providing IT support in an enterprise environment
- Remote support & desktop support
- Printer fixes and image-rebuilds of Mobile Devices, PCs and laptops
- Resolve tickets at first point of contact wherever possible/appropriate, or assign to the relevant team queue for completion
- Monitor IT Support voice mailbox
- Prioritise incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue
- The opportunity to learn and support current technology
- Answer IT Support calls in a polite and professional manner and respond to support queries submitted by email and other means within Service Level agreements
- Support the IT Team Leader to ensure high levels of customer service are always achieved
- Identify and escalate high priority/urgent issues to relevant personnel
- Responsible for incident and problem management
- Accurately record information from customers ensuring to provide sufficient information for timely completion of incidents and requests
- Windows 10, Office 365, Active Directory, Azure platforms, SCCM, Microsoft packages
To apply for this role, please contact Jordan Veitch on 0113 234 6400 or email jveitch@venngroup.com with an up to date CV.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates