he role is subject to:
- Provide your own transport to carry out your daily duties - Vehicle with the appropriate insurance cover and driving License.
- Enhanced DBS clearance. Associated cost can be paid for by the client
- Two Company References.
Key parts to the role as Manage Service engineer:
You'll be based out of the head office, but you will work with our clients that are Primary Clients based mainly in Leeds, Otley, Harrogate and a couple in Selby, as sated there will be travel involved within the Client opening times of 39 weeks, the remaining 13 weeks of the year are made of your holidays, we also close for the Xmas period of around 10 days.
Remaining parts of the 13 weeks not working Primary Clients are taken up on Training and projects within Clients working alongside are other staff.
Normal working week consist of 37.5 hours per week, Start and finish times within the 39 weeks are: travel to the first Client for 9.00am for 3 hours then travel to next Client for the next 3-hour visit around 1.00pm, the remaining one and half hours allows for travel and break time.
Most clients are flexible in allowing our staff to start before 9.00am, as early as 8.00am thus meaning time to see their staff prior to opening, but this must be arranged with the client, but the early start also has the benefit of not been sat in traffic and your working day finishing early.
Our Senior in house team & help desk are available for guidance and assistance during the week, you will be included with any meetings with the client for the future development of the IT systems, plus any installations that can lead to overtime if you so wish to take, if not the opportunity will be offered to other staff.
More details provided during the interview process.
K ey parts within the daily role as Manage Service engineer:
Maintenance and up keep of servers, AD, User accounts, Systems infrastructure, Wi-Fi, end users, software, Licensing, Interactive equipment.
Weekly Monitoring of on-site & off-site Back-up’s, Anti-Virus, up keeping of works carried out on the company Ticketing system, daily that’s allocated, plus monitoring of clients of:
- Server Space and Issues.
- Backup Working Ok Visits this week.
- AV Checked and working on server and workstations with one Version.
- Internet Speed / Issues.
- TeamViewer deployed and working on the server.
- N-Able is deployed and working on the server.
Ticket logged notification to senior staff to discuss the best advice and solution to resolve.
Evaluation of current IT equipment,
Advise clients objectively on where IT might make a difference to the business after speaking to your management team for the best advice and practice.
Planning the stages of the project and how each affects the Client - business
Co-ordinating the projects, agreeing timescales and standards to be met and monitoring these through the project, adjusting the plans where needed
Making sure there is a smooth change over from the old system to the new one Keeping management and clients updated on progress
Evaluation of each project stage and once completed not matter on the size of project.
Most importantly, is for you to be a part of our team at and have a good working relationship with each Client that often leaves them thinking that you are part of their staff.
- Mileage paid 0.25p from the head office to the client then next client during a working day and back, we can provide more information on travel from the office that covers mileage cost.