Interim Leasehold Service Advisor – Immediately Required
Position: Leasehold Service Advisor
Period: 1-month (Potential rolling/extended further)
Hours: Full time
Location: Sites across Kent and Essex
Rate: £18 - £22 per hour
Driving: Full drivers’ licence and own car
Our client, a specialist supported Housing Association is seeking an experienced Leasehold Services Advisor to join their team. The main purpose of the role is to provide expertise on all the unique aspects of leasehold and shared ownership by giving quick and accurate responses to homeowner enquiries about leases, service charges, major works consultation, shared ownership staircasing, buying and selling.
Responsibilities:
- Effectively manage a housing patch of leasehold estates, including communal repairs, estate services contract management, section 20 consultation, sales and staircasing, ensuring residents receive an excellent customer experience
- Put the safety of people first, whilst resolving enquiries and issues quickly and well
- Maintain accurate records and use our IT systems to their full potential
- Understand and fulfil our statutory, regulatory and contractual obligations and responsibilities and ensure homeowners fulfil their obligations under their lease
- Take accountability for the experience our residents have of the organisation as their landlord and stakeholders have interacting with us
- Create and maintain processes and documentation to support great leasehold management
- Offer a leasehold perspective on plans and service charges on mixed tenure estates
- Build effective relationships with solicitors, valuers and specialist advisers
Essential Requirements:
- Broad experience of leasehold management
- IRPM qualification, or a willingness to work toward one whilst in this role
- Demonstrable knowledge of the key legislation and risks for homeowners
If you feel you meet the above-mentioned criteria, please apply below!